general FAQ
why "big heart chats"?
two part answer!
the name big heart chats came from our founder's love for having big heart to heart conversations with her people. when she began writing and creating, she felt the name went along well with the product's philosophy: cards and tender words for how we really love. with each card we gift, we are speaking words filled with lots of love to our people: a big heart chat.
why support us? we are a small female-owned business located in Ontario, Canada working to reinvent the card industry to foster more empathy, more connection, and more love.
i subscribed to your emails. what can I expect in my inbox?
first and foremost, you can expect exciting product updates: new launches, discounts, and more.
secondly, you can expect writings from our founder. we like to think of these as creative writing pieces filled with raw love and vulnerability.
interested in either? subscribe below!
how do I get in touch with you?
you can contact us by emailing us at info@bigheartchats.com
shipping & returns FAQ
where do you currently ship to?
we currently ship across Canada and coming soon to the United States.
how much is shipping and how long will it take my order to arrive?
Canada
cards: shipping is free and orders are shipped by lettermail. orders will be fulfilled within 3 business days and shipped thereafter. you will receive a confirmation email once your order has shipped. all orders will be shipped via Canada Post and can be expected within 10 business days (some exceptions may apply depending on the province and city which you reside) and this is not guaranteed.
all other products (totes, merch): shipping is $5. orders will be fulfilled within 3 business days and shipped thereafter. all orders will be shipped with standard shipping times. you will receive an email with a tracking # once your order has shipped. orders can be expected within 5 business days although exceptions and shipping delays may apply.
United States (COMING SOON!)
* all US customers please note you may be subject to duties, customs, or import fees. these fees are the responsibility of the customer.
cards: shipping is free and orders are shipped by lettermail. orders will be fulfilled within 3 business days and shipped thereafter. you will receive a confirmation email once your order has shipped. all orders can be expected within 10 business days (some exceptions may apply depending on the state and city which you reside) and this is not guaranteed.
all other products (totes, merch): shipping is $10. orders will be fulfilled within 3 business days and shipped thereafter. all orders will be shipped with standard shipping times. you will receive an email with a tracking # once your order has shipped. orders can be expected within 5-10 business days although exceptions and shipping delays may apply.
International
we do not currently ship internationally. think we should change this? email us at info@bigheartchats.com and let us know where you are from. we'd love to hear from you!
what is your exchange and return policy?
view our refund policy here